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“Look!” the agitated Emma continues. “I know my conflict resolution training tells me I have got to talk to you softly and gently, and build a relationship, and ask you about your family, and hear about all your problems, but I need to get home and get changed. It is only my second date with the guy I am seeing to night but I REALLY like him, so will you please put that gun down and let me handcuff you??”
The gunman’s eyes stayed wide, drawn now to the cuffs in the young policewoman’s hand. “I-I…” he began and his gun falters some more as his female hostage creeps away towards Emma.

From a Dutch police reconstruction video, no longer available on YouTube

Description
“Look!” the agitated Emma continues. “I know my conflict resolution training tells me I have got to talk to you softly and gently, and build a relationship, and ask you about your family, and hear about all your problems, but I need to get home and get changed. It is only my second date with the guy I am seeing to night but I REALLY like him, so will you please put that gun down and let me handcuff you??”
The gunman’s eyes stayed wide, drawn now to the cuffs in the young policewoman’s hand. “I-I…” he began and his gun falters some more as his female hostage creeps away towards Emma.

From a Dutch police reconstruction video, no longer available on YouTube