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| cpineda1
cpineda1
♂️
[32201733]
[2014-08-02 00:20:03 +0000 UTC]
(United States)
# Statistics
Favourites: 52; Deviations: 12; Watchers: 222
Watching: 11; Pageviews: 20372; Comments Made: 21; Friends: 11
# Interests
Favorite visual artist: Jack VettrianoFavorite movies: Reservoir Dogs, Charade, The Dark Knight
Favorite TV shows: Breaking Bad, Boardwalk Empire, Justified
Favorite bands / musical artists: Rolling Stones, Feist, Miles Davis
Favorite books: All the King's Men, The Big Sleep, IT
Favorite writers: Raymond Chandler, Stephen King, John Grisham
Favorite games: Monopoly, Scrabble, Poker
Favorite gaming platform: ....uhhh......
Tools of the Trade: Camera and Keyboard!
Other Interests: Cooking (I'm a foodie!), Swimming, Dogs, Film & Lit
# About me
I am an admin for the site and hobby photographer in Los Angeles. :)# Comments
Comments: 311
Hi, Charles. It's 8 weeks since I withdrawn my earnings by check. I withdrawn my earnings by check in 9-th of May and it's 5-th of July, but my money still hasn't reached me((( Can you track please where is my money now and when will they reach me? Or can you give me track-cod?
I live in Odessa, Ukraine.
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I was billed for a year long core membership over three months ago and it was never applied to my account. i opened a ticket with you April 27th and the problem is still not solved. I haven't heard back since June 1st despite requesting an update. Can you please get this figured out? I understand you are busy but it's been over three months now and I still don't have a year long core membership applied to my account despite being billed for it back in April.
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Hey, thank you for fixing
my problem!
I was glad to see it got resolved in
a short time. But in the process of my situation, I lost all of my dA points. Did they go to the profile I got them from?
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Thank you for the point!
Also, your art is soo good! *-*
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My credit card has been banned from dA and so am i from shopping. I didn't mean to. :I I just bought core for Lopalu and dA wouldn't send the core. i tried again. I even reset the internet to make sure it wasn't that. Then I got banned from buying things.. :I Please help me..
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Ah, so I am not the only one. I wonder what is behind this. Too many purchases so they suspect the card is stolen? At least I made quite a many while ago.
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So I guess dA is just going to let my ticket sit until the unauthorized yearly billing for Core goes through and take $50 from me even though I contacted you less than an hour after I noticed and filed a report. You got back to me less than three hours later asking for more info, I sent in more info same day and now its been days since last contact even though you've been on? I don't get it. I gave you what you asked for and you are ignoring me. Why is that?
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Call your credit card company and have them dispute the charge. That's what I did and I won. But they (DA) still seem to be playing games.
I let my core expire. Not five minutes after that they asked me to stop using adblocker, which I did. Then I got a pop up pushing an extension. I wanted to see what they were offering, so I clicked it. Instead of presenting terms, it simply disappeared. That's when I realized I had been taken for a ride. I contacted this mook within minutes and he assured me everything was fine. LOL. Liar. It's been three weeks and DA has not yet acknowledged the problem.
I'm telling you - get your credit card company involved. Go on record with them.
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It seems that's what I'm going to have to do since I've still not gotten a reply :/
Though the payment is still pending I don't trust that dA will do the right thing anymore.
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Trust? Take action. It's very easy. Your card statement has a number you can call to dispute charges with a vendor. Just call them and explain the situation. They'll do the rest. If you forward all your e-mails with the Help desk it will speed things along. Good luck!
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I'll be doing that then, this is just stupid how dA doesn't care :/ Thank you!
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Sure. Anytime! Happy to be there for you.
You know, DA just changed hands, so that may have something to do with it. I don't know if it's that they have changed policy, or if there is some interruption of service due to reshuffling personnel. In any event, it does seem as though they are trying to trick people into memberships with pop-ups and rollovers (automatic billing), and different formats for purchasing membership that take one by surprise - what I would call sharp practices that are predatory if not necessarily illegal. And then not following up, making you wonder what's going on, if the complaint has been heard, let alone resolved . . . it's not good. Unless they prove otherwise by a show of good faith, I'll assume it's deliberate and take action to protect myself. I encourage you to do the same. 
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Well I highly doubt they're ignoring you, considering this site is run with millions of users it's incredibly likely they have masses of other tickets from user issues as well. Though I would like to point out that I'm pretty positive that core membership purchases (even through rebeiling) can be cancelled within 24 hours of receiving it as well.
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I know, it's just really frustrating that I've been stressing over this and no one is getting back to me to cancel my transaction that is still 'processing'
Even if they don't get back to on my ticket if they could just cancel that one transaction I'd call it good and solved.
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have been waiting for a response from you on a ticket that's been open three weeks. What's up with that?
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This site has 10+ million users, your ticket easily got lost
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If that is true, you'd think Charles would say so. Is he saying so? No. He's not. He isn't responding. What do you make of that?
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that's called he's an admin, this is his job, and i don't think "reply to comments on profile" is exactly up high on his list of priorities.
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You may be right. But, not likely, since DA tried billing me for extending a core membership that I let expire. I had to get my credit card company to dispute the charge. They did and I won. But DA has yet to correct the situation. That is, they're still crediting me with a core membership, yet won't explain why. So looks to me like they're just going to wait a year and try billing me again at the tail end.
Charles was supposed to have straightened things out, but he didn't. He made them worse. I don't know if it is by accident or design. Time will tell.
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Then why not send another ticket in, instead of, you know, waiting three weeks and then complaining? :") that way there's also a chance of getting your case put to somebody else
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I have done that and more. What do you think about that? And do you think it's wrong to complain when someone is screwing with you? Or do you think that DA is just full of great people who never do anything wrong? LOL
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no need to be so hostile buddo. I didn't reply to be a dick so I don't see why you had to. but! you seem like a right out full of it idiot so yeah that sure is hell what I assumed! so silly of me to think otherwise.
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Thanks for the help with the confusion over those points 
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''We are contacting you to inform you that we have voided your recent Premium Content Offering or Commission. The Points used for the transaction with M******* will be returned to the buyer's account and the earnings from this transaction will be removed from your My Earnings account. ''
I don't understand? I have been selling bases and linearts lately and deviants have bought my content without a problem. Why was one of those payments voided? Can someone tell me if I am doing something wrong? or should I stop selling bases and linearts?
I have contacted the user who bought my base and they confirm to me that they got the base but my payment was voided, isn't that unfair? :S
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I'm confused why I'm banned from the shop. Any help?
I paid $25, and DeviantArt banned me. I'm really mad about this actually.
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whelp, my account says you gave me a core membership "it says 10 months given by cpineda1" but it never mentioned me anywhere that you did and i had 9 months i paid myself and a month given by snow-vibrant XD so i don't understand why it's saying you did
but maybe you truly did so i thank you in case ♥ ;n;
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when this month will expire, you will see "9 months Core Membership" it says given by cpineda1 cause he gave it by last person
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Ah, you too? Did you buy gift memberships using the current sale and then find yourself banned without explanation?
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Yes, I was banned from the Shop for buying Premium Memberships for a lot of my friends.
And it wasn't because of having declined purchases. No explanation.
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That happened to me too. I finally got a reply from support saying that I was banned for "multiple failed transactions." Yet another screwup in DA's system.
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That's what my response said too. It is wrong, and dA has marked my ticket "Resolved" which it is NOT!
I've paid too much $$$ to dA on membership to let this slide, and I have no intention of filling out new Help Desk tickets! 😡
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Did you get unbanned, at least?
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Nope! In fact, I just tried to give a Cake Badge to a friend for her birthday, and the dA system won't let me because it says I'm "Banned from Shop." Guess what? I have 2,000+ Points in my account (already paid) and dA won't let me use those either! Grrrr!
Are you unbanned yet?
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Yes. I got unbanned after I posted a followup to the first help ticket, which was marked "solved" without response or action. Grrrr.
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Ah, strange. I hope they solve your problem. I was banned over a week ago, and they have yet to get back on me on what happened and fixing it. Guess they don't want our money.
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~Hello! I really like your pictures! They are so cool and amazing! I hope we can be friends!
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Hi! can you transfer the core, of this group EstelarCS to this Tomea--Institute ?
Thank you!!
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